Q: I have not updated my current address, and I have submitted a claim on the Mobile App. What do I do?

A:

Our claims team are very prompt. In order to make sure your remittance is posted to the correct address, please call our friendly Customer Service Team and they can update your address over the phone before your claim is entered. It is best to mention that you have submitted a claim so that we can check if your claim has been processed, and redirect your upcoming remittance if required.