A:

While many ancillary claims are delayed, psychologists, dieticians, opticians and dentist are still performing some services. If you have dental cover, you can still claim on emergency treatment from your dentist. Examples of what is considered an emergency are an abscess, infected tooth or broken tooth that is causing you pain.

Ancillary policyholders now have access the telehealth consultations with GPs and other health professionals. Telehealth consultations are virtual appointments via the phone or video service with psychologist, physio, occupational therapy, speech therapy and dietetics (subject to your cover and limits). Providers will be able to input member HICAPS card details (only until 30.09.20) so that providers can still send the claim through to ACA Health, if you consent.

Annual limits are available up until 31^st December 2020 so when we are able to move about freely you will be able to access all of the services you require without having to reserve waits.